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Store Policy

Because We Care

At iou jewelry & more, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Shipping

We ship worldwide. You can find the shipping charges once you proceed to checkout depending on your country of origin.

Most orders will ship within 2 days of ordering (we do not ship on Saturdays, Sundays, or holidays).

Domestic orders should be delivered within 2-3 working days after shipping date

(expect to experience delays on holiday season).

Orders made from European countries , the United States, Asia and rest of the world usually take longer to deliver ( 4- 10 working days)  

When your order ships, you will receive an email with a tracking number.

All orders shipped outside Europe may be subject to local customs fees or duties. Every country has different procedures for incoming packages. 

Iou Jewelry does not have information on customs or duties so we are unable to estimate these charges.

Purchase Returns

If you received your Iou Jewelry & more order and aren't totally in love with it, you are welcome to return it within  15 days of the ship date for a refund to the original method of payment.

First thing you need to do is contact us via e-mail or phone ( iou.jewelryandmore@gmail.com / +306977445677) in order to get full instructions and make this an easy experience for you.

The merchandise must be unworn with original packaging invoice included. For your return we suggest that you use trackable shipping service. Buyer undertakes all shipping costs for returns.

Earrings cannot be returned.

We'll send you an email as soon as your return has been received and processed.

Your refund will be issued in the form of original payment.

 The refund may take 2-3 business days to post depending on the card issuing bank.

If you paid using PayPal, we will refund the balance to your PayPal account.

We do not do exchange transactions.

Shipping and handling costs are not refundable. 

For further return instructions please email us at iou.jewelryandmore@gmail.com

Privacy Policy

Terms of use
The website www.ioujewelry.com is an online store for the sale of products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name of IOANNA I. VLASTOU, with VAT No: EL130228727, Tax Office: KIFISIAS, e-mail address iou.jewelryandmore@gmail.com and telephone line of the online store: +30 6977445677, (hereinafter for the sake of brevity called the COMPANY). The following terms and conditions will apply to the use of the online store with the brand ioujewelry.com which is located at www.ioujewelry.com. Any user who enters and trades or uses the services of the online store (hereinafter referred to as “visitor” and / or “user” or “customer” depending on whether he is limited to visiting only the store or orders and sells products) is deemed to agree and unconditionally accept the following terms set forth herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website and conducting any transactions on the online store.

Personal Data Protection

The COMPANY, has created this website with the sole purpose of serving its customers. The ioujewelry.com website is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us. The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GDPR 2016/679), any more specific national and European legislation for certain sectors, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority. The company conforms to the GDPR framework. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website ioujewelry.com the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data, which you provide to us during your orders on this website.


What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, mailing address, email address and telephone number, or a unique device identification number. In general the information provided voluntarily by the users of this website, is used by ioujewelry.com in order for its users to gain direct and substantial communication with the store, to be provided with answers to their specific questions and finally to be served and to execute their orders. The information collected by ioujewelry.com through the website aims to measure its traffic volume, to determine the requirements of customers for more products and to facilitate transactions with the company. Ioujewelry.com does not distribute to any other organization or partner that is not connected to ioujewelry.com the email addresses, or any other information concerning its users and customers, except to direct partners for the orders execution process.

Information gathered

ioujewelry.com has designed its website so that its users can visit it without having to reveal their identity unless they wish to do so. The visitors of our website are requested to provide us with their personal data only in case they want to order a product, to register on our website and / or to send an email to ioujewelry.com
Use of Information. ioujewelry.com collects four jewelry.com types of information about its users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from iou, (3) information that the user gives us in entries of competitions that take place from time to time, (4) information that the user gives us for activation of telephony and internet services, (5) information that the user gives us when connecting through another platform (ios, android, Facebook, Google). When filling out any order form on our website, you will be asked for your name, address, postal code, your email address, your phone number, credit card details and your order payment method. In addition, you may be asked for more specific information, such as shipping details of an order, pricing details or details about the offer you have requested. Ioujewelry.com makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) receipt of prizes after a lottery. You have the opportunity to choose whether or not you want to receive such communications from ioujewelry.com by sending your request via e-mail. Access to Information. Every order process requires the collection of personal data, for delivery or reservation of an order. Also, the use of a credit card, for the debit of which proof of identification of legal holder is required for the first time, is ensured in each case. Any supporting document and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the responsible department of ioujewelry.com. The submission of your personal data by you means that you consent to this data being used by the employees of ioujewelry.com for the reasons mentioned above. Ioujewelry.com requires its employees and its website’s maintenance team to provide its customers with the level of security mentioned in this Privacy Statement. In no other case can ioujewelry.com share your personal information with others without your prior consent, unless this is requested through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data, collected online without your prior consent (for example in case of a court decision). Use of personal data. We will use your personal data for the purposes described above. We do not collect or process more or any other type of personal data than is necessary to fulfill the corresponding purpose. We will only use personal data in accordance with the terms of this privacy policy, unless you have specifically provided your consent to another use of your personal data. If we intend to use your personal data which we process with your consent, for purposes other than those disclosed in this consent, we will notify you in advance and, in cases where the processing is done with your consent, we will use your personal data for a different purpose only with your permission.

Use of Customer Data for Advertising Purposes.
To continuously improve and enhance our services, we may send you email marketing messages related to our business, which may be of interest to you. You can select the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. Dispatch of an sms to the mobile phone number which you have supplied to us during your order, is done in order to inform you about the progress of your order. You can choose from the account you have created on our website whether or not you wish to receive advertising / promotional material via sms. – Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. However, for existing customers, we may use the email address we received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may be interested in. You may, however, object to this use at the time of collection and whenever a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions in the email you receive.

Legal obligations and legal defense.
We may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and information systems. We may also use your personal data for internal and external audit purposes, information security purposes, or to protect or enforce our rights, privacy, security, our property or those of others.

Cookies.
Ioujewelry.com may use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as ioujewelry.com to operate smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them. We use cookies to provide you with information and to process orders but also allow us to present you with advertising & educational content related to your interests and needs. You must keep in mind that cookies are absolutely necessary in order for the website www.ioujewelry.com to function properly and smoothly.
Cookies are divided into the following categories:
– Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wish list, electronic payment. Without these necessary Cookies, the smooth operation of the e-shop is directly affected, your personal browsing experience is limited and basic e-commerce functions under perform.
– Functionality cookies. These cookies remember your preferences when you browse our website, so that we can suggest the right products based on your needs, thus helping you to find much more easily what you are looking for.
– Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, inform us if they encounter a problem while navigating, etc. These cookies do not collect information that identify the visitor as the information is aggregated and therefore anonymous. Used only to improve the operation of ioujewelry.com
– Advertising Cookies. These cookies are used to provide ads related to you and your interests. They are also used to send advertisements or offers that best meet your needs, thus reducing unwanted and pointless advertising messages. They also help us measure the effectiveness of our advertising campaigns.
– Cookies Analytics. They are a subset of the functionality cookies and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you. Third party vendors, including Google, may display the Company’s ads on Internet sites, use cookies to update, optimize and display ads based on the user’s previous visit to the website www.ioujewelrycom.
Ioujewelry.com may also use cookies from your previous visit to its website for repetitive marketing. You can choose to opt out of such use of cookies by Google by clicking here. You can also set your Browser (chrome, firefox edge, etc.) to notify you each time before a cookie is downloaded and you decide whether to download or reject it. Ioujewelry.com may use the functions of Google Analytics for display ads (eg, remarketing, Google Display Network appearance reports, etc.). Using Ads Settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads.
Here are the available Google Analytics web opt-out options available. Ioujewelry.com complies with Google AdWords interest-based advertising policy and restrictions on sensitive categories and: ioujewelry.com and third-party vendors, including Google, share cookies (such as the Google Analytics cookie) for updating, optimizing and displaying ads, according to previous visits of some users to its website, for reporting on how ioujewely.com ads are displayed, other uses of advertising services, interactions with these ad impressions, and ad services related to visits to the ioujewely.com website. ioujewelry.com may use the data from the ad based on Google interest or the data of a common third party (such as age, gender and interests) with Google Analytics. We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will take effect as soon as the revised Cookies Policy is available on our website. Third party advertisers and other companies we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies. Processing of children’s personal data. The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we notice that a child’s personal data has been collected by mistake, we will delete that data without undue delay. Processing sensitive data. We may, in some cases, process specific categories of personal data about you (“sensitive data”). Sensitive data is defined as personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data for the purpose of identifying a natural person, his health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, pursue or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent, in a specific context for a specific purpose.
Your legal rights.
As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and will adequately address your concerns. The following list contains information about your legal rights arising from applicable data protection laws:
Right to withdraw consent: Where personal data is processed based on your consent, you may withdraw this consent at any time.
Right of correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to maintain your personal data in our possession or control and used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the right to check and correct your personal data by logging in to your personal account at ioujewelry.com.
Restriction right: You can ask us to restrict the processing of your personal data, if you question the accuracy of your personal data for the period during which we will need to verify the accuracy, – processing is illegal and you request the restriction of processing instead of the deletion of your personal data, – we no longer need your personal data, but you need it to support, exercise or defend legal claims, or – you object to the processing of the period that we verify as to whether our legitimate interests take precedence over yours.
Right of access: You may request information about the personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected, if not directly from you, and to whom they have been disclosed, as the case may be. You can receive a free copy of the personal data we hold about you from us free of charge. We reserve the right to charge a reasonable fee for any further copy you may request.
Portability right: Upon your request, we will transfer your data to another controller, where technically feasible, provided that processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, whom you will indicate to us directly.
Right of deletion: You can ask us to delete your personal data, where – personal data is no longer necessary in relation to the purposes for which they were collected or processed – you have the right to object to the further processing of your personal data and you exercise this right – processing is based on your consent, withdraw your consent and there is no other legal basis for processing – your personal data has been processed illegally unless processing is necessary – to comply with a legal obligation which requires processing by us – in particular for lawful performance obligations – to support, exercise or defend legal claims.
Right of objection: You may object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case, we will no longer process your personal data, unless we can prove compelling legal reasons and a vested interest in processing or supporting, exercising or defending legal claims. If you object to processing, please specify whether you wish to delete your personal data or restrict processing by us.
Right to lodge a complaint: In the event of a alleged breach of applicable privacy law, you can file a complaint with the data protection supervisor in your country of residence or where the alleged breach occurred.
Please note:
Time frame: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request. Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under applicable law. If we refuse your request for access, we will inform you of the reason for this refusal.
Non-identification: In some cases, we may not be able to retrieve your personal information because of the identities you provide in your application. Two examples of personal data that we cannot search for when providing your name and email address are: – data collected through browser cookies, – data collected by social media if you have posted a comment under a pseudonym that is not known to us. In such cases, where we cannot identify you as the subject of the data, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information enabling you to be identified.
Exercise your legal rights: In order to exercise your legal rights, please contact us in writing via e-mail.

Maintaining your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legal provisions. In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains files that contain information about individuals who do not wish to be contacted in the future (eg via group e-mails). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.

Periodic Changes.
Ioujewelry.com is constantly expanding, updating and improving its website and its related products and services and may update this policy as well. We encourage you to visit this page at regular intervals to be informed of any changes to the content of this privacy policy. This policy may be modified from time to time without prior notice to users.


Acceptance of the Privacy Protection Procedures applied by ioujewelry.com.

By using this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of this website as described herein.

Store Policies: Store Policies
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